PAIA Manual
Pathplan (Pty) Ltd
Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended.
Last updated: 12 September 2026
Download Form 2 – Request for Access to Record (PDF)
1. Company and Information Officer
Pathplan (Pty) Ltd
Registration number: 2025 / 030559
Physical and postal address: First Floor, Cruise Terminal, Old Duncan Road, V&A Waterfront, Cape Town, 8002
Telephone: 0861 911 211
Website: www.pathplan.co.za
Information Officer: George Skazikis
Email: george@pathplan.co.za
Address PAIA requests to the Information Officer using the email or physical address above.
2. Purpose and scope
This manual explains how to request access to records held by Pathplan and summarises its processing of personal information. Pathplan provides traffic management services, including traffic, parking and pedestrian planning, on-site traffic control, road closures and detours, signage, equipment rental and permit assistance. This manual covers Pathplan’s records. It does not serve as the manual of a separate partner company.
Access to a private body’s records under PAIA generally requires that the record be needed to exercise or protect a right, that the requester follow the prescribed procedure and that no lawful ground for refusal applies. The listing of a record does not mean that it will automatically be disclosed.
3. Guide on how to use PAIA
The Information Regulator’s section 10 Guide explains PAIA, how to request records and the remedies available. It is available through the Information Regulator’s PAIA guidelines page. The Information Officer can assist with obtaining a copy and explaining the request process.
Visit the Information Regulator for current contact details, and its complaints page for submission instructions.
4. Information available without a PAIA request
Published website content, service information, public marketing materials and this manual may be accessed without a formal PAIA request. No additional categories are designated here as automatically available under a section 52 notice. A separate statutory right of access may apply to other records.
5. Records kept under other legislation
Where applicable to Pathplan’s activities and circumstances, records may be held under the Companies Act 71 of 2008; Income Tax Act 58 of 1962; Value-Added Tax Act 89 of 1991; Tax Administration Act 28 of 2011; Basic Conditions of Employment Act 75 of 1997; Labour Relations Act 66 of 1995; Employment Equity Act 55 of 1998; Unemployment Insurance Act 63 of 2001; Unemployment Insurance Contributions Act 4 of 2002; Compensation for Occupational Injuries and Diseases Act 130 of 1993; Occupational Health and Safety Act 85 of 1993; PAIA; and the Protection of Personal Information Act 4 of 2013 (POPIA).
Traffic operations may also involve records relating to the National Road Traffic Act 93 of 1996, applicable municipal by-laws, event or road-closure approvals and their conditions. Access is subject to the relevant law and PAIA; this list does not itself authorise disclosure.
6. Subjects and categories of records
Company administration: registration, governance, statutory registers and general correspondence.
Finance: accounts, invoices, payments, tax records, asset registers, insurance and claims.
Contracts: client, supplier, contractor, equipment rental and other agreements.
Personnel: applications, contracts, identity and contact details, qualifications, training, deployment, attendance, leave, payroll and employment records.
Clients: enquiries, quotations, project instructions, correspondence and service records.
Traffic operations: traffic management plans, parking and pedestrian arrangements, road-closure and detour plans, signage layouts, permit applications, authority correspondence, emergency access arrangements, deployment schedules, equipment logs and incident or post-event reports.
Marketing: company profiles, published website content and promotional material.
Information technology: system, access, hosting, backup and information-security records.
Records are available only where held. Personal information, confidential commercial information, safety-sensitive details and legally privileged material may be protected from disclosure in accordance with PAIA.
7. How to request records
Step 1 – Complete Form 2. Identify yourself and the record sought, provide contact details and state the form of access required. For a private body request, identify the right you wish to exercise or protect and explain why the record is required. Attach proof of identity and, if acting for another person, proof of authority.
Step 2 – Submit the request. Email the completed form and supporting documents to george@pathplan.co.za, using “PAIA Request” in the subject line, or deliver it to the address in section 1. Ask the Information Officer for assistance if you need help describing the record or completing the form.
Step 3 – Fees and decision. Applicable request, search, preparation and reproduction fees are governed by the prescribed tariff and exemptions. A deposit may be required in circumstances permitted by PAIA. You will receive written notice of any fee or deposit; contact the Information Officer if you believe an exemption applies.
The Information Officer must decide the request within the statutory period, normally 30 days after receipt. A permitted extension of up to a further 30 days must be notified with reasons. The written decision will explain the outcome, fees where applicable and available remedies. Where only part of a record is lawfully withheld, access to the remainder must be considered.
Complaints and remedies. Private bodies do not have PAIA’s internal appeal procedure. A requester may complain to the Information Regulator using the prescribed process or seek relief from a competent court, subject to PAIA’s requirements and time limits. The Regulator’s PAIA forms page includes Form 5 for complaints.
8. Processing of personal information
Purposes: responding to enquiries, preparing quotations, providing traffic management services, coordinating personnel and authorities, administering contracts and payments, recruiting and managing staff, recording incidents, meeting legal obligations and protecting legal rights.
People and information: clients and their representatives (contact, project, contract and billing information); employees, applicants and contractors (identity, contact, qualification, employment, attendance and payment information); suppliers (business, contact and payment details); website enquirers (information they submit); and people involved in traffic or other operational incidents (relevant details needed for reporting and assistance).
Recipients: authorised personnel, clients or venues where necessary for the service, appointed contractors and operators, technology and administrative providers, professional advisers, insurers, emergency services and authorities where required or permitted by law. Information is limited to what is relevant to the authorised purpose.
Transfers outside South Africa: email, hosting, cloud storage or other software providers may process information abroad. Such transfers must comply with section 72 of POPIA. This manual does not represent that all information is stored in South Africa.
Security: reasonable organisational and technical safeguards include restricted access, confidentiality requirements, protection of physical and electronic records, appropriate system security and arrangements with operators. Information is retained only as lawfully required or permitted, then securely destroyed, deleted or de-identified when retention is no longer justified. Security compromises are notified as required by POPIA.
For further information and your rights, read the Privacy Policy.
9. Availability of this manual
This manual is available on this website and from the Information Officer. It may be inspected at Pathplan’s principal place of business during normal business hours. Contact the Information Officer to arrange access. Prescribed copying charges may apply to a requested printed copy.
10. Review and updates
The Information Officer reviews this manual when company details, operations, records or applicable requirements change. The current version will be made available on this page.